21 Jun 2012
Not only experienced in supply chain solutions, we have vast expertise in customer relationship and account management. Here is how we work with Gates, one of the world’s leading parts manufacturers in the automotive industry.
The nature of the automotive aftermarket demands high availability and service levels as lead times are critical for keeping the UK’s vehicle parc on the road. By working closely with Gates, we have developed a deep understanding of their needs and how to service them.
We provide supply chain solutions for Gates which takes care of warehouse management and logistics operations, including shipping from the factory to receipt at a purpose built facility in Sheffield. Here we have the latest technologies to take care of repackaging, inventory management and all necessary reverse logistics. These can include buy backs, stock cleanses, returns and warranty issues.
Using an established nationwide delivery network, we are then able to put Gates’ products in the right place. Single unit deliveries are handled right up to full pallet loads.
Gates’ deliveries are catered for whether they are scheduled, on demand or multi-drop off deliveries, even multi-load to multi-drop off deliveries are catered for.
Order fulfilment is another aspect of our service to Gates. Gates’ customers are given the highest levels of service whether it is through telesales, online or integrated system ordering. We process their stock orders and deliver their products to where they are needed, quickly and efficiently.
We take this service to the next level, with fully developed customer relationship and account management with Gates divisions. The next stage of our service is working in partnership with Gates to push their products to the customer.
This service to Gates is further complemented by additional value added services. Business intelligence solutions are implemented as is reporting to monitor all activity. We provide Gates with a dedicated product manager who, working with other specialist departments, ensures smooth communication and maintenance of pareto listings, pricing structures, stock re-profiling and marketing initiatives.
The personalised nature of this service ensures close links between us and Gates, enabling us to effectively push their products down the supply chain.