21 Jun 2012
Custom Accessories Europe required an expert logistics solution to provide high levels of service to their UK customers and found a partner in FPS. Custom Accessories Europe (CAE) is a well-established marketer of branded automotive and cycle accessories throughout the United Kingdom and Europe.
We partnered with CAE in Jan 2011, providing logistics services to distribute their products to their established customer base, and using our network to get greater penetration of the automotive aftermarket. We handle all of the complexities of the logistics process so that CAE can get their product to market without the need to physically handle the product day-to-day. Outsourcing logistics to us has allowed CAE to focus on their core strengths of product development, sales, and marketing while gaining distribution expertise in FPS.
With operations that span both the UK and Europe, CAE require specific logistics solutions as part of the services we provide. Working closely with CAE, we set up a purpose built bulk storage warehouse, where the holding and supply of stock is taken care of for CAE’s deliveries to distribution and retail customers.
CAE’s customers benefit from delivery of either full loads, pallets, single units and even a courier service, ensuring that they never miss a sales opportunity. Delivery instructions are followed precisely, according to both CAE and their customers’ exacting standards. This process includes Proof of Delivery (PoD) and in many cases photographic evidence of the delivery before it leaves the warehouse.
Reworks to the labelling of CAE’s stock are taken care of to make sure it adheres to customer specifications. We also repackage products when necessary with the appropriate attention to quality and customer requirements. In particular we handle the assembly and transportation of display units and clip strips direct to CAE’s retail outlets.
The relevant products are imported from most major global ports. We provide CAE with a full Free-on-board (FOB) service ensuring smooth travel of the goods from the supplier’s factory overseas all the way to the product sale destination via sea or air. We also aid CAE in purchase planning, complementing this service with a working knowledge of the complex lead times involved and providing buffer stock and reserve stock services. The handling of any required certification for the goods is taken care of as are extensive quality control checks.
We also handle the complicated processes of return logistics, including customer returns and disposals. These are dealt with on behalf of CAE, ensuring their orders are serviced from start to finish. The logistical services are further complemented by value added services such as advanced reporting and analyses, including statistics on packaging and waste materials.
We have the logistics experience and versatility to blend seamlessly with businesses large and small, acting as an extension of their existing operations. Helping our customers to service their customers profitably.