25 Oct 2019
KYB has launched an update for the popular Suspension Solutions mobile App. The App will now provide detailed, part specific technical advice for a suspension job, completely free. The technician can either enter the car make and model, the VIN number, or the registration number (currently only available in certain countries) and they will be shown the KYB part numbers required, and a detailed technical bulletin for each job. The bulletin includes an illustrated set by step guide to fit the part, as well as the tools required (and relevant torque settings), and an estimate for the time needed to complete the job. If there is a KYB fitting video available for this reference, this will also be provided.
“We felt this feature was the next step for the KYB App”, explains Jordan Day, Marketing Manager for KYB Europe Aftermarket, “the App now helps with all the main stages of replacing suspension, this latest feature helps with finding the part number and fitting the product, the current features help the technician with proposing a suspension job to a motorist, and also following up the job. We are extremely pleased with this new feature and are confident this will help KYB customers across Europe.”
This latest feature follows further customer research among European technicians, as well as conversations with the KYB Europe Product Management department. Highlighting the tools required will enable workshops to prepare for the job, showing the required torque settings will reduce the risk of damaging the components from over tightening. Including the suggested fitting time for each job will help workshops to quote more accurately and plan more efficiently.
The KYB App is designed for workshops and has currently been downloaded over 7,000 times across Europe. The App has two original features that are joined by the new fitting instructions. The first allows the technician to suggest suspension work to a motorist. The technician assesses the vehicle and inputs the “symptoms” the vehicle is showing into the App, attaching a picture if required. The App then takes this information and creates a specific vehicle report, which is text to the customer, all for free. This report contains a button to “call the workshop”- on average this button is clicked by the motorist 1 in 4 times. The second feature allows the technician to take “before and after” photos when working on a vehicle’s suspension. The App takes these pictures and adds them to a vehicle report that is text for free to the customer. The report explains the wok that has been done, and the benefit it will have on the vehicle, and shows them the pictures of the old and newly fitted components.
The KYB Suspension Solutions App is free to download and free to use, available in 20 European languages and fully customisable so all reports sent out feature your workshop’s name, contact number and logo. For those who have already downloaded the App, simply update the App as normal to add the new fitting instruction feature. For those who do not have the App, its available today from the App Store and Google Play.