12 Apr 2018
The national distribution centre in Sheffield has seen a 40% upsurge in daily line picks since the beginning of 2018. As a result, the branch delivery fleet has approached full capacity for the first time in FPS history. In order to combat service disruptions and improve service quality to customers, FPS has begun putting a series of comprehensive measures in place. The positive effects of these measures are expected to continue to flourish in the coming months.
A new management structure has been instated for the national distribution centre. This new structure allows FPS to optimise operations 24/7 to accommodate the increased volumes. Furthermore, this new arrangement has created new recruitment opportunities where necessary to improve quality service that is proportional to customer needs.
FPS is committed to continually align resources available, to reinforce order fulfilment processes for speed and accuracy.
FPS has invested in expanding its fleet capacity, to enhance services to both branches and customers. In the current pipeline, 3 new vehicles will be joining the fleet to alleviate the demands from the recent growth. In order to further galvanise the van fleet, a backup van will be catering for overspill requirements faced by Liverpool, Preston, Birmingham, Nottingham and Leicester. This additional van is available for mobilisation in accordance to need.
FPS has introduced 3 new narrow aisle trucks to ensure that the bulk store facility based in Grange Mill Lane is able to efficiently access the stock demanded by customers. Following the recent completion of the first phase of a rack reconfiguration project, this facility will see more streamlined stocking processes and infrastructure.
Completion of all phases in the rack reconfiguration project will create more than 3,000 sq ft of additional storage space in Grange Mill Lane.
What’s more, the extension of the national distribution centre in Sheffield is on course for completion as early as September 2018, providing 45,000 sq ft of extra storage capacity over three floors.
FPS recognises how this rapid growth is affecting customers. The above measures are the first steps to improving service provisions going forward. As an interim measure to continually keep customers up-to-date and brace them for unforeseen service disruptions, an email will be circulated to affected customers to alert them of outstanding orders from the national distribution centre within a 72-hour window, with status as of the previous midnight. This is in an effort to help FPS customers manage the expectations of their business stakeholders.
In addition to this, regular email bulletins are being arranged to ensure that customers can stay in the loop of the progress of this growth, going forward.
More investment, development and progress is anticipated over the course of this year, to ensure a better service for customers. With that, FPS wishes to extend a heartfelt thanks to customers for their loyalty, patience and understanding over the course of this period of unprecedented volumes for the company.